GENERAL TERMS AND CONDITIONS
Introductory Provisions
These General Terms and Conditions (hereinafter the “GTC”) govern the legal relationship between the operator Ski Jasna s. r. o., Vrbická 278/33c, 031 01 Liptovský Mikuláš, Company ID: 57 267 731, registered in the Commercial Register of the District Court of Žilina, Section: s.r.o. (hereinafter the “Operator”), which carries out business activities related to providing ski school services and equipment rental (hereinafter the “Services”), and any natural or legal person using these services (hereinafter the “Client”).
The Operator is a duly registered entity fulfilling all statutory requirements arising in particular from the Civil Code, the Consumer Protection Act, GDPR, the Trade Licensing Act and other relevant legislation.
Definitions
“Ski School” – an organized system of lessons and courses aimed at teaching skiing/snowboarding.
“Rental Shop” – a facility providing short-term rental of sports equipment (skis, snowboards, helmets, poles, boots, etc.).
“Reservation” – a binding order for a lesson in the ski school made through the online reservation system.
“Contract” – a contract for providing a service/course or rental, concluded between the Operator and the Client pursuant to Section 51 of the Civil Code.
III. Provision of Ski School Services
Reservation and Order
1.1 The Client makes a reservation for a lesson/course via the online reservation system available on the Operator’s website.
1.2 The reservation becomes valid upon entering the required data and confirming the terms. The Client is obligated to provide truthful information.
Payment Terms
2.1 When making a reservation, the Client must pay a deposit of 50% of the total price of the selected lesson, via payment gateway, bank transfer, or in person.
2.2 The remaining balance is due before the lesson begins or according to prior agreement.
2.3 Payment is considered made on the day the amount is credited to the Operator’s account.
2.4 Without payment of the deposit, the reservation is not binding.
Changes, Cancellations and Lesson Cancellation Policy
3.1 Reservation cancellations may be made by phone, email or through the online system.
3.2 If the Client cancels more than 48 hours before the lesson, the full deposit is refunded without any cancellation fees.
3.3 If the cancellation is made less than 48 hours before the lesson, the deposit is non-refundable and serves as a cancellation fee.
3.4 In exceptional cases (serious health reasons, injury, force majeure), individual assessment applies upon presentation of documentation.
3.5 Cancellation by the Operator may occur due to force majeure – bad weather, lack of instructors, technical issues. The Client will be offered an alternative date or a proportional refund.
Lesson Attendance and Client Obligations
4.1 The Client must arrive on time at the designated meeting point, follow safety instructions and instructor guidance, and wear appropriate clothing (helmets mandatory for children under 15).
4.2 In case of late arrival or absence, the missed time is not compensated.
4.3 The Operator is not liable for damage caused by the Client’s negligence.
Other Rules
5.1 Capacity of lessons is limited; registration is based on the chronological order of payments.
5.2 The Operator reserves the right to adjust the time, location or scope of the course.
5.3 The course price does not include a skipass.
IV. Ski Equipment Rental
Personal Rental, Reservation and Identification
1.1 Equipment cannot be reserved online; only in person at the rental shop.
1.2 The Client must try the equipment on-site and confirm the selection in the system with the assigned equipment code.
1.3 Rental is only possible upon presenting a valid ID, which will be scanned and securely stored until the equipment is returned.
Conclusion of Rental Contract and Payment
2.1 The contractual relationship is established by signing the rental form specifying the type, condition, and value of the equipment.
2.2 The rental fee must be paid in cash or by card before the equipment is issued.
Rights and Obligations of the Client
3.1 The Client must use the equipment solely for its intended purpose and protect it from damage or theft.
3.2 Equipment must be returned in its original condition; normal wear and tear is acceptable.
3.3 In case of damage, destruction or loss, the Client must reimburse the value specified in the rental form.
3.4 Late returns are subject to daily fees according to the price list.
3.5 Equipment may not be transferred to other persons without the Operator’s consent.
Rights and Obligations of the Operator
4.1 The Operator provides only properly inspected, clean and technically sound equipment.
4.2 The rental, including obtained documents, is recorded in accordance with GDPR.
4.3 If a technical defect or non-compliance occurs, the Client is entitled to a free replacement.
Special Rules
5.1 The rental shop is not liable for damage caused by improper equipment use, ignoring staff instructions or safety guidelines.
V. Personal Data Protection
Processing of Personal Data
1.1 The Operator processes Clients’ personal data in accordance with GDPR and Act No. 18/2018 Coll., to the extent necessary for providing services.
1.2 ID data is stored only for the rental period and then archived or destroyed.
1.3 The Client has the right to access, delete, correct or transfer their data.
1.4 Data is not shared with third parties except where required by law.
Rights of Data Subjects
2.1 The Client may request modification, deletion, or access to personal data at any time.
2.2 In case of rights violations, the Client may contact the Slovak Office for Personal Data Protection.
VI. Complaints Procedure
Introductory Provisions
1.1 The Complaints Procedure defines the process for handling complaints regarding ski school services and rental equipment.
Submitting a Complaint
2.1 Complaints may be submitted in person, electronically or via email.
2.2 A proof of service and description of the defect must be provided.
Complaints Regarding Courses, Lessons and Instruction
3.1 The Client may file a complaint if the service was not provided in the agreed scope or quality.
3.2 The Operator will contact the Client within 5 business days and resolve the complaint within 30 days.
3.3 If the complaint is accepted, the Client is entitled to correction, an alternative date, a partial refund, or a change of instructor.
3.4 Complaints cannot be filed for issues caused by the Client (non-attendance, late arrival, ignoring instructions).
3.5 In cases of force majeure, complaints are resolved by offering an alternative date or a proportional refund.
Complaints Regarding Rented Equipment
4.1 Clients may complain about technical defects detected within a reasonable time.
4.2 Replacement or correction will be provided.
4.3 Complaints cannot be filed for damage caused by improper use.
4.4 In disputes, the opinion of a professional service provider is decisive.
Complaint Resolution Period
5.1 Complaints must be resolved within 30 days.
5.2 After this period, the Client has the right to withdraw from the contract.
Complaint Records
6.1 The Operator maintains a record of complaints.
6.2 Records are kept for at least 1 year or until the dispute is resolved.
VII. Liability for Damage
Exclusion of Liability
1.1 The Operator is not liable for damage caused by gross negligence or violation of instructions.
1.2 The Operator is not liable for damage to the health or property of third parties resulting from improper equipment use.
1.3 The Client acknowledges the inherent risks of sports activities.
Insurance
2.1 The Operator does not provide accident insurance; the Client is informed of the possibility of individual insurance.
VIII. Other Provisions
Changes to Terms
1.1 The Operator reserves the right to amend these GTC and the Complaints Procedure.
1.2 The Client must familiarize themselves with the current version before making a reservation.
Supervisory Authority
2.1 The supervisory authority is the Slovak Trade Inspection.
Dispute Resolution
3.1 Disputes shall be settled primarily through amicable negotiation; if unsuccessful, through court proceedings.
Final Provisions
4.1 These Terms and Conditions become effective on [insert date].
4.2 They are binding for all Clients.
4.3 The text is available at the premises and on the website; a printed version can be provided upon request.
